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Tourism & Hospitality Mgmt.
	THM - 170 Food & Beverage Service 3 Credit(s) This course focuses on the philosophy and psychology of service as well as the technical skills (or the mechanics) of service. Students will experience a combination of service theory reinforced by the actual practice of the concepts learned. Emphasis on the concept of customer relations, from its broadest perspective, and the ways it impacts on the customer and on the interpersonal skills needed to manage situations. Students will understand and appreciate the areas of service that are important and critical from a guest and management point of view. Prerequisite(s): C in English 12 or equivalent B in Workplace Math 11 or equivalent For information about transferability: BC Transfer Guide For more information visit our timetable