THM - 107 Accommodating Your Guest

3 Credit(s)
In this course we explore the challenges of successfully accommodating our guests in a complex and changing set of tourism environments with ever increasing guest expectations of quality and comfort. Using hotel operations as a foundation we explore the needs of accommodating guests in various other contexts including resorts, cruise ships, B&B’s, campgrounds, overnight tours and base camps. Using the “Guest Cycle” as our framework we then review the needs of the guest and their relationship with the accommodation provider before, during and after their stay. This includes the reservations process, check-in, interactions during the stay, accounting and billing, check-out and follow-up. As part of the course students are introduced to one or more scheduling/ rooming systems (Property Management Systems, PMS) used to assist in scheduling guest activities, rooming the guest, billing and guest history.

Prerequisite(s):

C in English 12 or equivalent
Completion of PREC-11 or Principles of Math 11; or C in Foundations of Math 11, Applications of Math 11 or MAT 033 ; or successful math assessment

For information about transferability: BCTransferGuide.ca

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